AI Customer Support and Lead-Capture Assistants
Knowledge-grounded assistants that answer recurring questions, guide visitors, qualify enquiries, and hand sensitive cases to people.
Explore the solution →AUZ Live ProductLive
AUZ Live Product · AI Automation
Support automation that answers quickly, guides safely, and knows when to hand off.
AskGuru is the conversational product guide inside CertGuru. AUZtec Innovations combined deterministic intent routing, guided certification recommendations, product-aware navigation, privacy-conscious analytics, and secure cloud controls into one focused support experience — fast and cost-free for routine questions, with a hardened path prepared for future AI mentoring.
- Sector
- Conversational UX · Support Automation
- Category
- AI Automation
Auztec
AskGuru
AI Automation
The challenge
Turning product complexity into guided action
CertGuru combines a large certification catalogue, exam-specific pages, subscription packages, learner dashboards, account controls, and payment support. Static FAQs could explain individual topics but could not interpret intent, continue a multi-step choice, or send a user directly to the right application state. The solution needed to be fast before sign-in, safe around billing and account questions, unobtrusive during exams, and economical at early-stage traffic.
Our solution
A hybrid architecture built for control and extension
AskGuru handles frequent support needs through tested local intents and guided flows. It reads CertGuru’s live catalogue and package configuration, adapts navigation to authentication state, and escalates sensitive requests for human review. Unknown questions can follow a hardened Supabase Edge Function path prepared for structured OpenAI responses — with exact-origin checks, key validation, durable rate limiting, and strict schemas — while routine conversations remain fast and cost-free.
What we built
Capability highlights
The engineering and design work behind the product.
Domain-aware guidance
Understands CertGuru’s 50 live certification engines, six categories, exam metadata, and current commercial packages.
Guided recommendations
A controlled field, experience, and career-goal flow produces practical certification starting points — no outcome guarantees.
Product-aware actions
Responses can open certification pages, pricing, sign-in, password recovery, profile settings, and learner dashboards.
Safe support automation
Refund and billing flows prepare useful human-review requests without approving transactions or asking for passwords or full card details.
Secure cloud extension
Exact-origin checks, public-key validation, request limits, hashed durable rate limiting, strict schemas, and server-only secrets.
Accessible responsive UX
Keyboard controls, focus containment, reduced-motion support, mobile layout, quick replies, and an animated assistant identity.
Delivered
What the build ships with
50 live certifications represented in the assistant’s knowledge
Six professional categories and four commercial plan definitions
13 representative intent assertions in the automated test suite
Two guided multi-step flows: certification recommendation and refund preparation
One hardened Supabase Edge Function prepared for controlled AI fallback
Deterministic-first responses — fast, predictable, and cost-free per message
Services applied
Multidisciplinary delivery, one team
Product StrategyConversational UX & Interaction DesignFront-End Component EngineeringIntent & Flow ArchitectureDomain Knowledge ModellingCloud Function & Database IntegrationSecurity, Privacy & Abuse ProtectionQA & Operational Documentation
Technology & delivery
The stack
- React component architecture
- JavaScript intent & flow engine
- Supabase Edge Functions
- PostgreSQL durable rate limiting
- Structured server response contracts
- Cloudflare Pages deployment via GitHub
Accuracy note — Current AskGuru production guidance uses controlled local intents and workflows. A secure server-side generative-AI path has been prepared for future activation, but paid AI and personalised mentoring are intentionally deferred until usage and business requirements justify them.
Keep exploring
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A practical architecture for combining predictable intent handling, verified knowledge, optional generative AI, and safe human escalation.
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